My Works
Enhancing AI/ML Decision Engine for Increased Utilization
UI Redesign and ML Tuning
THE HOW
Accelerated the onboarding of trades to decision engine
Enriched data to optimize algorithms and improve accuracy
Redesigned user interface
MY CONTRUBUTION
Discovery: identified friction points and process gaps in user journey, developed process flows and effect maps
Design: simplified user interface with engineering, partnered with data science team to onboard rules, testing a pilot to build user confidence
Delivery: socialized pilot results and value with leadership to drive alignment at the LC level, launched training and release by region to ensure team had bandwidth to support
ACHIEVEMENT STATEMNT
Cut $10 million in real estate operating costs by redesigning the user interface and enhancing the decision engine's machine learning algorithm.
ABOUT ORG
About Sam’s Club Facilities Management:
Sam's Club is growing rapidly; members and associates need fast and reliable facilities management. In FY’23, Sam's Club worked on 159,356 work orders and spent $185M on reactive maintenance. The lack of proper tools, resources, and processes makes it harder to deliver great member experiences and club support. On average It takes 10.1 days to fix broken assets and first-time fix is only 48%.
DATE
2023
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